Whether you need to schedule routine maintenance or you need emergency repairs, finding the right HVAC company to do the job is of utmost importance. Just because a company has prominent billboards around town, is popular with your neighbors, or offers low-cost services doesn’t mean they are the best choice for your specific needs.
To make sure you get your money’s worth, and that the job is done right, you need to do some homework. To ensure you find the best HVAC contractor for your needs, we have put together a brief guide to help you cover all your bases.
Check the Company’s Credentials
You should consider this a universal law. Whether you are hiring a lawyer, a plumber or an HVAC technician, ask to see their credentials.
When considering an HVAC company, first ask to see a copy of their business license, insurance information, and any other certifications they may have. Just because the company has a radio commercial and is driving around with an official looking logo on the side of their commercial van doesn’t mean they have the experience or background to work on your HVAC system.
Your HVAC system is a complicated piece of machinery and there is an amount of danger that comes with working on it. A lot could go wrong. If a technician has proof of pertinent licenses and certifications, you know that person has been properly trained.
Each state has different licensing requirements, so you should check your state’s professional licensing department for details on local regulations, as well as the current status of a company’s license.
Check the Technician’s Level of Training and Experience
The next step is to ask the prospective technician about his or her level of training. Don’t be afraid to ask questions.
Does the technician have training from a vocational school? Is he or she familiar with the latest advances in HVAC technology, EPA regulations, and standard maintenance and repair?
What about your current HVAC system? Is the technician familiar with that brand or model?
If you are in the market for a new unit, you will want to make sure your prospective company is qualified to service and install the brand you want.
Be Sure to Get an Estimate
Before any company begins to service your HVAC system, make sure you get an estimate before the work begins. You don’t want any surprises after work has started.
Make sure the estimate includes all the anticipated work and includes all necessary parts and labor.
Don’t settle for a verbal agreement. Get it in writing. Carefully read over the estimate and ask for clarification for any terms you don’t understand. And then when you’ve agreed on the estimate, have it signed by both parties, you and the contractor.
Normally, you should not have to pay for the entire job up front. While a deposit may be required for large, expensive projects, most companies will not require the entire bill be paid until the work has been completed. This will protect you and helps ensure the work is done completely and professionally, and that you are getting what you pay for.
Check the Online Reviews
There are no secrets in the business world. Most companies, unless they are very new, will have customer reviews somewhere on the internet. There is no better indicator of a company’s level of service than its customer reviews.
Check websites like HomeAdvisor.com and Angie’s List. Also, look to see if there is a customer review page on the company’s website. Browse through the company’s social media pages to see if there is positive customer feedback.
Another step is to check with the Better Business Bureau to see if there have been any major complaints about the company in the past.
When it comes to HVAC installation, repair, or maintenance, it is important to hire a reputable and qualified professional. Follow these tips and you’ll know exactly what type of HVAC company you are hiring to do the job.